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Platform
Overview
One platform, from FNOL to settlement.
Security & Compliance
Protect your data. Build confidence.
Features
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Automation
Less manual work. Smarter workflows.
Claims Management
Connect every stage of the lifecycle.
Reporting
Turn real-time data into clear insights.
Accessibility
Stay connected across every channel.
Payments
Track, pay and reconcile with ease.
Integrations
Connect the systems you already use.
A better way to manage claims, together.
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Industries
Insurers
Streamline end-to-end claims operations.
Insurance Brokers
Keep clients informed at every step.
Third Party Administrators
Manage claims across stakeholders.
Self-Insured & Mutuals
Centralise claims management.
Underwriting Agencies
Streamline claims administration.
Transport & Logistics
Manage fleet, cargo and liability claims.
Pricing
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modernise your claims process

Intelligent Claims Management
on Autopilot

ClaimsGateway is cloud-based claims management software for insurers, brokers, TPAs, underwriting agencies and self-insured organisations. It automates data entry, validation, tasks, emails and escalations, so your team spends its time on decisions.

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Claims Gateway platform
API-first Architecture
Claims Management
Data-Driven Insights
Reliability & Compliance
Data & Workflow Automation

Trusted by over 100+ Insurance Brokers in Australia & New Zealand

Aramex Courier Services
Bellinger Claims
Brindabella Insurance Brokers
Gow Gates Insurance Brokers
McLardy McShane Insurance Brokers
Aramex Courier Services
Bellinger Claims
Brindabella Insurance Brokers
Gow Gates Insurance Brokers
McLardy McShane Insurance Brokers
The Platform

One connected platform from First Notice of Loss to Settlement

Manage claims, stakeholders, communications and workflows from first notification through to settlement.

Claims management
Centralise claims, communications, documents and payments in one connected platform.
Workflow automation
Ensure every claim follows a consistent, auditable process through configurable workflows and business rules.
Dashboards & reporting
Real-time visibility across volumes, workloads, cycle times and costs.
User interface showing Claim #2527 details with incident description: rear-ended at intersection, no injuries reported. Incident type is Motor Vehicle with date 28 Oct 2023. Steps include Send to Insurer and Update Indemnity Decision checked, Repair Follow-up highlighted, Approve/Decline Expense and Follow up Insurer pending. Automated tasks show Send acknowledgement to client and Follow-up for repair quote and images completed, with 24hr SLA started. Buttons for Cancel and Submit Claim are visible.
User interface showing task workflow with two completed tasks dated 28 Oct 2025 at 14:26: 'Task created' for a system event (Claim submitted) by Admin claimsgateway, and 'Task Completed' marked automatic by System, followed by a pending task labeled 'Send an email'. A woman with long dark hair, wearing a light-colored top, is in the background, partially visible with a neutral expression.
Dashboard titled Claim Duration Insights showing operational performance and lifecycle bottleneck analysis with metrics including average delay 124 days, median 40 days, max delay 1,871 days, average processing 169 days, median 122 days, and max processing 1,166 days. Bar charts present claims by reporting delay and processing duration across time ranges from 0-3 months to over 5 years for reporting delay and 0-3 months to 3-4 years for processing duration. Reporting delay is the days between loss date and report date; processing duration is days between report and claim closure date. Live Report indicator shown.
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INDUSTRIES

Modern claims management built for your organisation

Insurers

Automate low-value claims from intake to closure with speciality review as needed.

Insurance Brokers

Keep clients informed and replace manual claims reporting.

Third Party Administrators

Scale claims operations without increasing administrative overhead.

Self-Insured & Mutuals

Create a single source of truth for every claim and stakeholder.

Underwriting Agencies

Governance and bordereaux reporting across delegated authority.

Transport & Logistics

Manage high-volume claims with consistency, visibility and control.

Ready to Modernise Your Claims Operations?

Discover how ClaimsGateway helps organisations reduce manual work, improve visibility and deliver faster, more consistent claims outcomes.

Book a Demo
RESOURCES

Resources and support

FAQs

Answers on setup, integrations, workflows and pricing.

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Security and compliance

ISO/IEC 27001, Australian data residency, backups and audit logs, for your risk review.

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Already a customer?

Australian-based support, live training and your account manager.

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BLOG

Unrivalled Industry Knowledge

Claims

Insights from the Evolution of Claims Panel

Yesterday at Insurance News Outlook 2026, ClaimsGateway joined industry leaders for a panel on “The Evolution of Claims.” It was a timely conversation - not because claims is a new challenge, but because expectations are changing faster than the industry itself.
ClaimsGateway
20 Mar 2026
•

4
min read

Claims

ClaimsGateway Joins Insurance News Outlook 2026 Panel to Discuss the Evolution of Claims

On March 19 in Sydney, ClaimsGateway Account Executive Georgia McKelvey will join industry leaders on a panel exploring how the claims function is evolving - and what that means for the future of insurance.
ClaimsGateway
02 Mar 2026
•

5
min read

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Our industry awards and memberships
Insurtech Australia2025 Winner - Australian Insurance Industry AwardsInsurance Business - 2026 5-Star Insurance Innovators

“Claims Gateway is a pivotal part of our operating process, allowing streamlined claims management between multiple parties.”

Laura Hart
Peninsula Mutual Limited

FAQs

Find answers to common questions about our intelligent claims management software.

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How does ClaimsGateway work?

Our claims management software streamlines the claims process, automating tasks and providing real-time data insights.

Is the claims management software customisable?

Yes, our system offers pre-built, configurable workflows for all major claim types. Configuring a workflow can be done within the software. You can also create new claim types with your own workflows.

How long does implementation take?

ClaimsGateway is a cloud-based software platform that is ready to be deployed immediately and customised to your requirements.

Can ClaimsGateway integrate with our existing systems?

Yes. ClaimsGateway supports both secure data migration from legacy systems and integration with third-party software via API. Our team can help transfer historical records and connect with existing business systems, including Zendesk, MYOB Acumatica, Steadfast Insight and Salesforce, ensuring a seamless transition and streamlined claims management.

Discover the power of ClaimsGateway

If you're ready to simplify your claims process and streamline your workflow, get in touch with us today.

Book a Demo
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Cloud-based claims, data and workflow management software built for the future of insurance.

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